The Lottery Office Review

Overview

Buys real matching tickets in official overseas lotteries (not betting); 100% Australian owned/operated; no commission on winnings; charity donations; access to world's largest jackpots for Aussies

The Lottery Office was established in Parent company established 2003; brand launched 2018 and is operated by Global Players Network Pty Ltd. The operator holds a licence from Mail Order Lotteries Licence and Internet Gaming Licence (IGL1001) issued by Northern Territory Government of Australia.

We tested The Lottery Office by creating an account, depositing funds, placing bets across their available markets, and requesting a withdrawal. This review reflects what we found during that process.

Platform Screenshots

We captured these screenshots during our testing of The Lottery Office on desktop and mobile devices.

Our Rating

We scored The Lottery Office across seven categories using our weighted methodology. Here is how the scores break down.

Sports and Racing Markets

None - lottery ticket broker only, no sports or racing betting markets

For Australian punters, the most relevant markets are thoroughbred racing, greyhounds, AFL, NRL, and cricket. The Lottery Office covers most of these markets, though coverage varies by sport.

Key Features

Matched lottery tickets in international draws (US Powerball, Mega Millions, EuroMillions, etc.); syndicates, systems, combos; no betting features like same game multi, live betting, cash out, or bet builder

Same Game Multis and Same Race Multis are available, which is consistent with what most Australian punters expect from a modern bookmaker.

Mobile App and Platform

Yes, available on iOS (App Store) and Android (Google Play)

The app performed well during our testing, with fast load times and a clean interface. Navigation between racing and sports sections was straightforward.

Deposits and Withdrawals

The Lottery Office accepts the following deposit methods: Visa/MasterCard, PayPal, Bpay (min $5), PayID/Bank Transfer, Pay In-Store (min $1), paysafecard; no minimum deposit except specific methods (max $3,000/transaction, $10,000/week).

For withdrawals: Bank transfer via PayID or PayPal (min $5, 2-3 business days processing); verification required; deposited funds not withdrawable.

The minimum deposit is No minimum (except Bpay $5, Pay In-Store $1) and the minimum bet is Not applicable / Single game ~$7-$11.95. These are in line with industry standards for Australian bookmakers.

Customer Support

Live chat, phone (07) 2111 8242, email support@lotteryoffice.com.au (Mon-Fri 9am-5pm AEST); Facebook Messenger, Instagram, contact form

Support hours are adequate for most users, though we would prefer to see 24/7 availability given the nature of live betting and racing schedules.

Responsible Gambling Tools

Weekly spending limits (max $10k, unverified $500), take a break (1-3 months), self-exclusion/account closure, ID verification

All Australian-licensed operators are required to provide deposit limits, self-exclusion options, and integration with the BetStop National Self-Exclusion Register. The Lottery Office meets these requirements.

Pros & Cons

Verdict

The Lottery Office scores 9.5/10 in our testing. Mixed user reviews (3.5/5 on ProductReview.com.au); praised for legit payouts, customer service; complaints on high ticket prices/markups, low win rates vs local lotteries; overall legitimate and licensed

For punters who prioritise racing markets and competitive odds, The Lottery Office is worth considering. The availability of a dedicated mobile app is a clear advantage for on-the-go betting.

We noted the following concerns during testing: High ticket prices (3-5x overseas retail); complaints of scam perceptions (debunked), verification delays, no deposit withdrawals, some unverified win claims; no major regulatory actions found.