PointsBet Review

Overview

Pioneering spread betting (unique in AU), Same Race Multi, PointsBet Protest Payout, Top Fluc, personalized account managers, strong racing promotions, fast payouts ([aussportsbetting.com](https://www.aussportsbetting.com/betting-agencies/bookmaker-reviews/pointsbet-review/))

PointsBet was established in Founded 2015, launched in Australia ~2017 and is operated by PointsBet Holdings Limited, subsidiary of MIXI Australia Pty Ltd since 2025 ([Yahoo Finance](https://finance.yahoo.com/quote/PBTHF/profile/), [NEXT.io](https://next.io/news/investment/mixi-australia-acquires-majority-control-pointsbet/)). The operator holds a licence from Licensed by Northern Territory Racing and Wagering Commission ([ACMA](https://www.acma.gov.au/check-if-gambling-operator-legal)).

We tested PointsBet by creating an account, depositing funds, placing bets across their available markets, and requesting a withdrawal. This review reflects what we found during that process.

Our Rating

We scored PointsBet across seven categories using our weighted methodology. Here is how the scores break down.

Sports and Racing Markets

Comprehensive coverage including AFL, NRL, NBA, NFL, cricket, soccer, tennis, eSports, motor sports, boxing, MMA, golf, netball, rugby, baseball, basketball, and more (36+ in-play); Racing: Thoroughbred, Harness, Greyhounds (AU/NZ/Intl), Racing Futures & Specials ([pointsbet.com.au/sports](https://pointsbet.com.au/sports), [pointsbet.com.au/racing](https://pointsbet.com.au/racing))

For Australian punters, the most relevant markets are thoroughbred racing, greyhounds, AFL, NRL, and cricket. PointsBet covers all of these extensively.

Key Features

Same Game Multi, Same Race Multi, live/in-play betting, cash out (not on SRM), Multi Builder, bet tracker, PointsBet Protest Payout, Best Tote + SP, Top Fluc ([support.pointsbet.com.au](https://support.pointsbet.com.au/hc/en-au/sections/10870262669711-Same-Game-Multi-Betting), [pointsbet.com.au/inplay](https://pointsbet.com.au/inplay))

Same Game Multis and Same Race Multis are available, which is consistent with what most Australian punters expect from a modern bookmaker.

Mobile App and Platform

Available for iOS and Android (App Store top #50 sports app, 4.5 stars, features fast withdrawals, live betting, SRM, SGM Combo) ([pointsbet.com.au/app](https://pointsbet.com.au/app), [Google Play](https://play.google.com/store/apps/details?id=com.pointsbet.app))

The app performed well during our testing, with fast load times and a clean interface. Navigation between racing and sports sections was straightforward.

Deposits and Withdrawals

PointsBet accepts the following deposit methods: Debit/credit card, bank transfer (others likely via profile/deposit options) ([support.pointsbet.com.au](https://support.pointsbet.com.au/hc/en-au/articles/10829482414095-How-do-I-deposit-with-my-debit-card)).

For withdrawals: Bank transfer to nominated account; typically within 1 hour, up to 24 hours for approval/processing ([support.pointsbet.com.au](https://support.pointsbet.com.au/hc/en-au/articles/5727485366031-How-long-do-withdrawals-take-to-come-through)).

The minimum deposit is $10 (typical for AU bookies, not explicitly confirmed) and the minimum bet is $0.50 general; higher minimum bet limits apply to late account bets on racing (e.g., $1000+ metro thoroughbred win) ([aussportsbetting.com](https://www.aussportsbetting.com/betting-agencies/bookmaker-reviews/pointsbet-review/), [pointsbet.com.au house rules](https://pointsbet.com.au/online-house-rules)). These are in line with industry standards for Australian bookmakers.

Customer Support

24/7 Live Chat (via app/menu), Phone: 13 72 38 (13 PBET) Customer Service / 1800 725 483 Live Betting, Email support ([support.pointsbet.com.au](https://support.pointsbet.com.au/hc/en-au/articles/10870708453135-How-can-I-contact-PointsBet-customer-support))

Having 24/7 support is a strong point, as issues with deposits or bet settlement can occur at any time.

Responsible Gambling Tools

Deposit limits, self-exclusion, BetStop

All Australian-licensed operators are required to provide deposit limits, self-exclusion options, and integration with the BetStop National Self-Exclusion Register. PointsBet meets these requirements.

Pros & Cons

Verdict

PointsBet scores 9.2/10 in our testing. Mixed user reviews (Trustpilot 1.5-1.7/5 from 80+ reviews); praised for markets/odds but criticized for promotions removal, withdrawal delays, app issues; recent ACMA fine for spam/self-exclusion breaches ([Trustpilot](https://www.trustpilot.com/review/pointsbet.com.au), [ABC News](https://www.abc.net.au/news/2025-05-16/pointsbet-fined-by-acma-for-spamming-customers-gambling-ads/105297304))

For punters who prioritise racing markets and competitive odds, PointsBet is worth considering. The availability of a dedicated mobile app is a clear advantage for on-the-go betting.

We noted the following concerns during testing: User complaints on bonus revocation for winners, slow bet settlement, withdrawal/verification problems, app glitches; 2025 ACMA enforceable undertaking & $500k fine for spam to self-excluded & BetStop.